Airtel's Voice Bundle has been a back bone to many Airtel subscribers since it inception. It's a popular option for low-budget subscribers looking for a way to connect with friends and family Airtel2Airtel.
However, there are always been users complaint about the voice bundle's deactivation when it's not yet expire. This has brought out many similar concerns about the lucidity and fairness of Airtel’s billing practices.
Hence, many users have taken to Airtel's Customer Support on X formerly Twitter to express how they feel regarding the premature voice bundle expiry. But, still can find solutions to the problem.
Meanwhile, many users complaint that upon getting in touch with the Airtel customer support, they were met with a series of indifference explanations and failed to provide solutions.
This has raised my concern to research and get to the root of this premature Airtel Voice Bundle Expiry. In this blog post, I will uncover why your Airtel voice bundle was deactivated before the expiry date. Let's dive in.
Why Airtel Deactivate Voice Bundle before Expiry Date?
After months of research, I finally get to the root of premature voice bundle on Airtel Network. It turns out that Airtel is implementing Midnight policy. In other words, any bundle activated after midnight expires at midnight of the following day.
Hence, your Voice Bundle expired because it's following the Airtel's Midnight policy. Although, the Airtel Midnight Policy is typically disclose in the terms and conditions, but many users easily oversees it and presume that the expiry date refers to 24 hours from the time of activation.
As a result, many users end up losing unused minutes due to this unexpected midnight deactivation. However, to stay above loosing valuable voice date or any data at all, it’s important to take note of the telecom's midnight expiry policy. If you plan to use your voice minutes in multiple days, then opt-in the bundle as close to midnight as possible to maximize its usage time.
Alternatively, Airtel offers non-expiring voice data bundles that offers additional flexibility and satisfaction airtime minutes. These bundles are worth UGX 5000, UGX 10000, and UGX 30000. Furthermore, the non-expiring voice bundle can be used for calls across all networks.
Conclusion
Lastly, Airtel might have deactivated your voice bundle before the expiry date because of the Midnight Policy that stated "any data bundle activated after midnight expires at midnight of the following day."
To avoid having your voice bundle deactivated prematurely, ensure you activate the voice bundle as close to midnight as possible or opt-in for non-expiring Airtel's Voice Bundle to increase your usage time.